Refund and Return Policy

For health, safety, and logistical reasons, we do not accept returns. If your package was damaged by the shipping carrier, or somehow delayed, we will deal with that problem on an individual basis. We DO NOT guarantee that we will be able to partially reimburse or refund you, but we will do our best to remedy the situation.

If PINK MOSS arrived late or damaged, you must take pictures IMMEDIATELY and send it to pinkmossbya@gmail.com the same day you receive your box. From there we can evaluate the damages and work towards a solution. Ideally we will partially reimburse the order for store credit.